Business Services
Practical Digital Skills & Cyber Awareness for Modern Workplaces
North East Digital Skills helps local businesses improve staff confidence, productivity, and cyber awareness through clear, practical training.
We work with organisations to reduce unnecessary reliance on IT support, streamline everyday digital tasks, and strengthen cyber resilience — enabling teams to operate more efficiently and securely in an increasingly digital world.
Our business services are designed specifically for small and medium-sized organisations that need affordable, straightforward training delivered by an experienced IT professional who understands real workplace challenges.
Who We Work With
We support:
- Small and medium-sized businesses
- Charities and social enterprises
- Community organisations
- Public and third-sector teams
Our clients typically have staff who:
- Are adapting to new systems or digital change
- Lack confidence with everyday technology
- Struggle with digital workflows
- Need better cyber awareness
- Rely heavily on IT support for basic tasks
Business Training & Services
These services can be delivered individually as focused sessions, or combined into a comprehensive full-day training programme — giving organisations a structured, practical approach to cyber awareness, responsible AI use, and workplace digital productivity.
1. Cyber Awareness & IT Confidence
Strengthening your organisation’s first line of defence — your people.
- Phishing and social engineering awareness
- Password management and multi-factor authentication (MFA)
- Safe remote and hybrid working practices
- Reducing human cyber risk across teams
- Understanding common IT issues and when to escalate
- Improving communication with IT providers
- Reducing downtime caused by avoidable problems
2. AI for Business (Practical & Responsible Use)
Helping teams use AI tools confidently, safely, and responsibly — without replacing people.
- Using tools such as ChatGPT and Microsoft Copilot safely at work
- Improving efficiency while maintaining human oversight
- Understanding data privacy, confidentiality, and AI risks
- Real-world use cases for admin, customer service, and operations teams
3. Digital Skills for the Workplace
Practical training that improves day-to-day efficiency and reduces avoidable mistakes across your organisation.
- Email management, file organisation, and cloud-based collaboration
- Microsoft 365 fundamentals
- Practical productivity workflows and time-saving techniques
- Reducing common user errors and inefficiencies
Business Training Sessions
Practical, affordable digital skills, AI, and cyber awareness training for modern workplaces.
Business Training
Price: from £250 for 2-hour focussed session
Sessions can be delivered individually or combined into a half-day or full-day programme.
Final pricing depends on delivery format (remote or in-person), location, and group size.
Choose from three core training areas:
Cyber Awareness & IT Confidence
AI for Business (Practical & Responsible Use)
Digital Skills for the Workplace
Contact us to discuss your requirements and receive a tailored quote.
How Training Is Delivered
Training is flexible and designed around your organisation’s needs.
Delivery options include:
- On-site at your premises
- Remote sessions (where appropriate)
- Small group workshops or team-based sessions
- Plain-English delivery — practical and jargon-free
- Content tailored to your systems, processes, and staff roles
Programme formats available:
One-off focused workshops
Half-day or full-day sessions
Structured programmes delivered over multiple weeks
Why Work With Us
- Delivered by an IT professional with 14+ years’ real-world experience
- Clear, practical, business-focused training
- Flexible delivery and cost-effective pricing
- No unnecessary software sales or vendor bias
- Social value — your investment supports community digital trainingg
As a Community Interest Company (CIC), all surplus income is reinvested into free and subsidised digital skills training across the North East.
Responsible Technology Approach
We train staff on Microsoft, Apple, and mainstream workplace platforms — ensuring skills remain relevant, practical, and transferable.
We operate using open-source and low-cost technologies wherever possible, helping organisations:
- Reduce unnecessary software spend
- Improve digital resilience
- Understand credible alternative solutions